08 FAQ For care home managers

Frequently asked

Switching pharmacy
shouldn't be scary.

Here's what care home managers ask us most. If yours isn't here, drop us a line and we'll get you a straight answer.

Ask us ->

We do the heavy lifting. We coordinate the transfer with your current pharmacy, your GP surgeries and your eMAR provider. You'll get a named transition lead, a written plan with dates, and a parallel-run period so nothing slips through the gaps.

No. We're configured with multiple eMAR providers and have built integrations - not bolt-ons - so we plug into the system you already run. Reorders flow direct, records sync in real time, and there's no double-entry for your team.

Original pack tends to suit homes where residents self-administer, or where prescriptions change frequently mid-cycle. MDS trays (SureMed® by Omnicell) suit homes that want a 28-day, pre-sorted compliance pack. Your team's choice, supported either way.

Not for monthly supply. Monthly medication always comes direct from our Oldbury hub, wherever you are. For same-day acute prescriptions outside our delivery radius, we use your local pharamcy of choice that's connected to our portal - but you still only ever call us. One number, always Pharmacy-Xpress.

One click. The Training Portal generates a date-range PDF with every certificate - required and optional, cross-home if your carer works in multiple settings. Add the certificate-image archive for medication evidence, and your audit pack is complete in under a minute.